Critical Language Mistakes

Tom Hoffman brought a great article by Micah Solomon at Forbes to our attention that talks about the importance of “avoiding simple but critical language mistakes that often occur in customer service interactions.”  Solomon had two great anecdotal additions to Solomon’s points:

  • Avoid easy mistakes like mispronouncing customer’s names, take the time to remember them.
  • Make them feel recognized in sometimes-cold places like doctor’s offices

What are some easily correctable language mistakes that you’ve noticed?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s