Critical Language Mistakes

Tom Hoffman brought a great article by Micah Solomon at Forbes to our attention that talks about the importance of “avoiding simple but critical language mistakes that often occur in customer service interactions.”  Solomon had two great anecdotal additions to Solomon’s points:

  • Avoid easy mistakes like mispronouncing customer’s names, take the time to remember them.
  • Make them feel recognized in sometimes-cold places like doctor’s offices

What are some easily correctable language mistakes that you’ve noticed?

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