Amongst our office support products, AGi frequently establishes and staffs call center operations for businesses and the federal contracts. This YEC article on Small Biz Trends highlights a number of call center best practices that we’d like to recommend. Especially this point:
“Do your research, and shop around. We have found that there is a huge difference in the way call centers handle their calls. Some read word-for-word from a script and some use more of a roadmap to steer the conversation in a general direction while relying on their employees to make judgement calls and ask probing questions. We have had much more success with that second model. “ ~ Phil Laboon, Clear Sky SEO
Click through to read the other pointers.